Bike-On's Return Policy
Unused merchandise may be returned for refund or credit within 30 days of purchase. The item(s) being returned must be in its original packaging and be unused.
Open urological products, shower and bath products, wheelchair cushions, transfer boards, medical supplies, and custom-ordered, non-stocked wheelchairs, handcycles, and adaptive cycles are not refundable.
Used and/or demo equipment is sold as-is.
A restocking fee of up to 25% may apply to items that are eligible for return.
To process a return please follow these steps below:
- Before returning, please call or email your sales representative, or contact our customer service department at (888)-424-5366,(intl) (401)-615-0339, or [email protected] to request a Return Authorization (RA) number. You must write the RA number on the outside of the package you are returning. Returns Without a RA number may be refused and sent back to you.
- If the item you are returning is defective or was shipped in error by Bike-on.com, we will send a UPS call tag to retrieve your package. For other returns, the customer is responsible for all shipping costs. We recommend you insure your package if returning, in case it gets lost or is damaged.
- All items must be returned in their original packaging, including any documentation, and must be in a new, resalable condition.
- Upon receipt of the returned item, we will send you a refund check, less any restock fee.