Frequently Asked Questions

GENERAL QUESTIONS

  • Yes, of course. You can configure products on our site to arrive at our sale price, or if needed we can provide you with a formal estimate document for your funding source. We’re here to help, contact us!

  • Yes, we think that you will find our prices to be quite competitive, if you happen to find a lower price for a similar or same product, reach out to us, we will match or beat that price. We would like to be able to provide you the best service, support, product knowledge, and best price.

  • All sales are final  but each customer is unique and if you do have any issues please contact us and we will help the best we can!



    Unused merchandise may be returned for refund or credit within 30 days of purchase. The item(s) being returned must be in its original packaging and be unused. Open urological products, shower and bath products, wheelchair cushions, transfer boards, medical supplies, and custom-ordered, non-stocked wheelchairs, handcycles, and adaptive cycles are not refundable.

    Used and/or demo equipment is sold as-is.

    A restocking fee of up to 25% may apply to items that are eligible for return.

    To process a return please follow these steps below:

    1. Before returning, please call or email your sales representative, or contact our customer service department at (888)-424-5366,(intl) (401)-615-0339, or info@bike-on.com to request a Return Authorization (RA) number. You must write the RA number on the outside of the package you are returning. Returns Without a RA number may be refused and sent back to you.

    2. If the item you are returning is defective or was shipped in error by Bike-on.com, we will send a UPS call tag to retrieve your package. For other returns, the customer is responsible for all shipping costs. We recommend you insure your package if returning, in case it gets lost or is damaged.

    3. All items must be returned in their original packaging, including any documentation, and must be in a new, resalable condition.

    4. Upon receipt of the returned item, we will send you a refund check, less any restock fee.

     

HANDCYCLE QUESTIONS

  • Well, first of all, we’re glad you found us, handcycles are our specialty. We’ve been at this since 1999 and we started as a handcycle store. Over the years we’ve helped thousands of folks get started with handcycling. During that time we have conducted clinics around the country and in doing that have met hundreds of folks with varying degrees of disabilities. Our Sales Specialists are handcyclists. Contact us!

  • You sure can! Bike-On has been at the forefront of hand-cycling for quads or those with impaired grip function and dexterity for years. In the early years, quads were only offered the most basic handcycles because they were equipped with a coaster brake, but those bikes were heavy and cumbersome.

    We changed all that with our Quad Elite handcycle. This bike offers hands-on shifting, braking in a reclined aerodynamic frame. Visit our Quad Elite page, learn more about this evolutionary development….Bike-On!

  • Transferring in and out of your handcycle will in fact be a challenge for you. Talk to us about it, or email us, we’ll describe techniques you can use, and how a friend or family member might provide some assistance. We have developed a lift seat that works too, talk to us before choosing a bike because of ease of transfer. We think you’d get more ultimate enjoyment and satisfaction by making performance your key consideration.

  • Over the years we’ve seen more and more demand for power assist on handcycles. We’ve responded by becoming experts. Our shop technicians have installed hundreds of power assist units on handcycles. Contact us, let us describe the benefits and the user interface to you.

  • First and foremost, handcycles are bikes. Nearly every bike shop has experience working on a handcycle. If they haven’t, they will find that it’s just another bike. Front and rear derailleurs, chain, chainrings, cassette, brakes – all simple bike parts… easy stuff.

  • If you have a Top End handcycle visit 

    this page

     of our website. We have all Top End parts books and part numbers on our site for self-purchase. Contact us, or if you have another type of handcycle, we can source all parts.

  • Di2 is cool, particularly on a handcycle. It is an electronic shifting system that with the tap of a button activates your derailleurs. It’s an 11-speed system that can offer a wide range of gearing for a hand cyclist. Additionally, because it is electronic and not mechanical, you will not be prone to needing to make derailleur adjustments because of stretched cables, or flopping cables (if mounted on your grips). You get crisp, concise shifting every time. We can build your bike with Di2 on it, or retrofit your bike. Contact us, or email us for more info.

  • Yes, most handcycles have an upper weight limit of 250-265 pounds.

RECUMBENT TRIKE QUESTIONS

  • That’s a question with a big answer. Ideally, we’d like to chat with you about this so that we can explore your needs and expectations, your budget, the terrain in your area, transport, and storage. As we work through this discussion one or more trikes will rise to the surface as good choices for you.

  • If you study the geometry of recumbents you will see some are delta designed (2 rear wheels, 1 front wheel), and some are tadpole (2 front, one rear). Some tadpole designs offer a folding frame for easy transport and storage. On some trikes the pedal position slightly higher than the seat, while others offer a pedal position that is lower. Delta design it easier for balance impaired individuals to get on and off. Pedal position lower than the seat is sometimes easier to pedal for someone having reduced leg strength. Some trikes in the tadpole design have weight limits of up to 400 pounds. Some higher-performing trikes are less adjustable as adjustability adds moving parts and extra weight.


    There are lots of considerations, especially for someone with physical challenges. We’d like to help you to make the best choices for your situation, please contact us.

  • Your X-Seam measurement is important for us as it will allow us to get your bike set up to fit you. Basically, it tells us where to position your pedals relative to the seatback. Here’s a link to a measurement guide for recumbents – you’ll see that your x-seam can be measured by sitting on the floor with your backset firmly against the wall. Stretch your legs out straight and measure from the wall to where your heels touch the floor.

  • We’ve helped hundreds of folks to get comfortable with their recumbent trikes. In doing so, we’ve come away with a number of tips and suggestions. Delta trikes (2 wheels in the rear, 1 in front) are generally easiest to get on and off, but don’t make that your primary consideration as there are other strong benefits to some tadpole (2 wheels in front, 1 in the rear) design. We hope you will reach out to us and let us guide you. This is a big investment, our advice is free! Contact us.

  • Yes, some tadpole trikes do fold, miniaturizing remarkably for ease of storage and transport. For example, the Greenspeed Magnum, which has a weight capacity of 400 pounds and a great deal of adjustability can fold enough to fit in the trunk of a fairly small car.

  • Yes, we have a wide range of pedals for all needs. Some offer no more than a mountain bike cage at the front of the pedal with a bungee cord wrapping around the heel. Some offer more support and guidance, for example, a rigid footrest with a heel cup, and a toe click strap with extended calf support. Beyond this, we can help with shortened crank arms on one or both sides to accommodate a reduced range of motion.

  • Yes, we’ve built many trikes for folks who have one strong side and one weak side. We can place all the shifters and brake levers on your dominant side, allowing you to passively engage your weak hand/arm, or if you wish, just lay it in your lap or in a sling. Contact us for more info.

  • Yes. You’re always welcome to stop by our shop, but please make an appointment as we want to be sure to have the trikes you’d like to try ready for you, and we’d like to spend some quality time with you.

  • Some tadpole design recumbent trikes offer a folding mechanism. It will allow you to fold the trike to fit it easily in the trunk of a car. If you need more, we offer a specifically designed rack that works for most trikes.

WHEELCHAIR QUESTIONS


  • The easy answer is to read the sidewall of your tire, it will most likely have the sizing shown there. For a wheelchair, the typical size is 24”, 25” or 26”. The numbers you’ll see that will correspond will be: 24” (xx-540, xx-537) – the xx indicates the width of the tire in mm. 25” (xx-559) 26” (xx-590).



    If you can’t read the sizing on your tires provide us the serial number on your chair, we’ll contact the manufacturer for you, or you could make contact as well.

  • Yes. When flying we recommend gate checking your device (bring it to the gate, either on your chair or with it) and checking it there to be loaded into the cargo section. Be sure to refer to it as a mobility device.


  • We do not process insurance claims for big companies like 

    Blue Cross Blue Shield 

    or 

    United Healthcare

    . We do hear from and work with Workmans Comp insurance companies quite often – they appreciate our low prices. As well some folks have had success with making a self-claim with their insurance company. We will provide you an estimate, you do the work. When it is paid we will process the order.

  • Most times we do not help with a person’s first wheelchair, but when we do, we start with a telephone conversation or two. We will ask you many questions to determine your needs and the measurements that will work best for you.

    In most cases, though wheelchairs purchased from us are not the person’s first wheelchair. So, we start with what you now use. We’ll need to get the specs of that chair and work from there. Most folks know what they like or don’t like. Is it too wide, too narrow? Too tall, too short. back height, front angle, camber, wheel spacing? Once the raw geometry is settled then we talk about options to make this chair your own. We’ll help and guide you through the entire process. Contact us to get started.


  • We do! There are lots of choices for you in this category. There are beach specific wheelchairs, like the Hippocampe Beach Chair, Sand Rider, or WaterWheels that will disassemble to a small size for easy transport, or for the more adventurous, check out some of the personal transporters in this category – the Freedom Trax and the Add Seat!

  • We sure can help in this category, we are sports-minded and very often have had personal experience with the sport you’re interested in. Let us help you to get the specs and your choices dialed in right the first time. Contact us!

PEDIATRIC TRIKE QUESTIONS

  • Yes, if it is not offered by the manufacturer we can add it as a custom item. As well, you may find that trunk support will accomplish the same postural support for your child.

  • Yes! We love visits and would enjoy working with you and your child towards the best choice(s). But, please contact us for an appointment as we want to be able to provide that one-on-one service we’re known for and we want to make sure we will have all the trikes and associated options ready for your visit. Contact us, let’s have fun!

  • Absolutely. Start with your child’s PT, ask what options will be helpful, if not necessary for your child to ride successfully. If your child is fortunate to attend a school that has adaptive trikes available for student use, find out which one your child uses, that will be a good starting point for us and for your PT to suggest a great trike for your tike!

  • Yes. Very much depends on your circumstances, where you live, and who you know, so go after it! Ask around with a PT, special needs teachers, friends and family, search the internet. There are funding sources for some geographic locations and some that offer help for a particular disability. Be creative, call us, we could steer you in the right direction. Try a Go-Fund-Me campaign, these have been very successful.

ACCESSORIES QUESTIONS

  • Schrader valves are the type of valve stems seen on your motor vehicle. Presta tubes are the thinner type valve with the small threaded barrel that you press down on at the end. Most pump heads will fit both valves, but if yours only fits a Schrader valve, pick up some Presta / Schrader adaptors to make things easier.

  • Think Clincher – ‘clinch the tube’. Tubular – is the ‘tube and tire, all in one’.

    Tubular tires fit onto a Tubular Rim, clincher tires only fit on clincher rims, so be sure you know what you have for rims. Clincher tires are the most popular. They are open tires that use a tube to capture and hold the air to keep them pressurized. Tubular tires (sometimes called ‘sew ups’, or ‘glue on’) is a closed tire with no tube needed. The actual tire is a tube as well. Tubular tires can be pressurized to a higher psi than clinchers, which translates into a lower rolling resistance. They are lighter, and more fragile so more prone to flats from punctures.

  • Nowadays, bicycle tire sizes are all marked according to ETRTO (European Tire and Rim Technical Organization) European standards. However, older English and French tire size dimensions are still used as well. The ETRTO size specification 37-622 indicates the width of 37 mm and the tire inner diameter of 622 mm. This dimension is clear and allows for precise classification of the rim size.

    Popular conversions for wheelchairs, handcycles:
    24” wheelchair – 25-540 – width-diameter, in mm
    25” wheelchair – xx-559
    26” wheelchair – xx-590
    650c handcycle – xx-571
    700c handcycle – xx-622

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