Our Policy

Processing Fee Policy

Credit Card Processing Fee Policy


At Bike-On, we strive to provide a seamless and cost-effective shopping experience. To cover the costs associated with credit card transactions, a 3% processing fee will be applied to all orders paid via credit card. This fee will be clearly displayed at checkout before you confirm your purchase. 

  • Applicability: The 3% fee applies only to payments made by credit card (including Visa, MasterCard, American Express, and Discover). Other payment methods, such as debit cards, bank transfers, or alternative payment platforms (e.g., PayPal, if available), are not subject to this fee, unless otherwise specified.

  • Transparency: The credit card processing fee will be itemized separately on your order summary during checkout.

  • Purpose: This fee helps us offset the costs charged by credit card processors, allowing us to continue offering competitive prices on our products.

  • Exclusions: This fee does not apply to returns, refunds, or promotional discounts unless otherwise stated.

We appreciate your understanding and support as we work to maintain the best possible service and pricing for our customers. If you have any questions about this policy or alternative payment options, please contact our customer service team at Info@bike-on.com.

Return Policy

Unused merchandise may be returned for refund or credit within 30 days of purchase. The item(s) being returned must be in its original packaging and be unused.

Open urological products, shower and bath products, wheelchair cushions, transfer boards, medical supplies, and custom-ordered, non-stocked wheelchairs, handcycles, and adaptive cycles are not refundable.

Used and/or demo equipment is sold as-is. A restocking fee of up to 25% may apply to items that are eligible for return.​

To process a return please follow the steps below:
Before returning, please call or email your sales representative, or contact our customer service department at  (401)-615-0339, or info@bike-on.com to request a Return Authorization (RA) number. You must write the RA number on the outside of the package you are returning. Returns without an RA number may be refused and sent back to you.
If the item you are returning is defective or was shipped in error by Bike-on.com, we will send a UPS call tag to retrieve your package. For other returns, the customer is responsible for all shipping costs. We recommend you insure your package if returning, in case it gets lost or is damaged.
All items must be returned in their original packaging, including any documentation, and must be in a new, resalable condition.
Upon receipt of the returned item, we will send you a refund check, less any restock fee.

Privacy Policy

  • Our website address is: https://bike-on.com.

  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

  • If you request a password reset, your IP address will be included in the reset email.

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • Visitor comments may be checked through an automated spam detection service.

    We collect information about you during the checkout process on our store.

  • While you visit our site, we’ll track:

    • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

    • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

    We’ll also use cookies to keep track of cart contents while you’re browsing our site.

    When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

    • Send you information about your account and order

    • Respond to your requests, including refunds and complaints

    • Process payments and prevent fraud

    • Set up your account for our store

    • Comply with any legal obligations we have, such as calculating taxes

    • Improve our store offerings

    • Send you marketing messages, if you choose to receive them

    If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

    We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

    We will also store comments or reviews, if you choose to leave them.

  • Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

    • Order information like what was purchased, when it was purchased and where it should be sent, and

    • Customer information like your name, email address, and billing and shipping information.

    Our team members have access to this information to help fulfill orders, process refunds and support you.

  • We share information with third parties who help us provide our orders and store services to you; for example —

    Payments

    We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

    Please see the PayPal Privacy Policy for more details.

    KLARNA

    When you place an order in the webstore with Klarna Payments as the choosen payment method, information about the products in the order (namne, price, quantity, SKU) is sent to Klarna together with your billing and shipping address. Klarna then responds with a unique transaction ID.This ID is stored in the order in WooCommerce for future reference.

Terms & Conditions

  • Please call or email any questions you may have. Reach us Toll-Free from the USA at 888-424-5366, or Internationally at 401-615-0339. Reach us by email at info@bike-on.com. We pledge to help if we don’t know the answer to your question we will find out for you. It is important for us (and you) to be sure that you are ordering what you want and need.

    You may place your order by yourself on our website, or if you’d like you may contact us and one of our experienced sales staff will help you through the process. Once your order is finalized we will ship from our stock, or place the order for drop ship or for custom production with the manufacturer. You will be charged at order entry time for all orders.

    Note: Lead times for Bikes, Trikes, Recumbents, Wheelchairs, and Handcycles can be as long as 6 to 8 weeks. Please verify with the customer service or sales staff before placing an order. Once customized bike orders are placed we can not return or cancel your order.

  • This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.

    We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail as we will price match our competitors!

  • Bike-On allows government agencies, educational institutions, and qualified businesses and organizations to pay using purchase orders for an easy, cost-effective way to purchase mobility products and adaptive sports equipment. Contact our Customer Service Dept or your Bike-On Sales Rep to get started.

    Standard payment terms are Net 30.

    Any purchase order with terms greater than 30 days will not be accepted.

  • We accept all major credit/debit cards in-store or online. We offer additional financing options as well with Klarna Payments. Once a purchase is made with Klarna Payments you must follow their guidelines and payment methods after being qualified through their financial requirements.

    • Once approved and you have checked out on our website we no longer have control of the account and payment needs to be made with your Klarna account that you created during prequalification.

    • Please see our finance page and visit Klarna for any additional information or account details.